The products eligible for the warranty are covered to the original owner for 1 year since the date of purchase.
Contact our customer service team at info@athos-era.com for more information.
1. Order number and email
2. Product photos showing quality issues
ATHOS reserves the right to reject the warranty claim if the above requested information is incomplete or illegible. If the defective product meets our warranty criteria and is returned within the warranty period, ATHOS undertakes to repair or replace.
We kindly ask you to wait for confirmation from our support team before proceeding with the shipping.
Contact our customer service team at info@athos-era.com for more information.
You will receive a new product.
Does not cover normal wear and tear, accidental damage, malfunction or damage caused by misuse or carelessness, consumable material and defects due to loss, fire, water or natural disasters, scratches, stains or wear and tear. Failures or breakages due to misuse, negligence, willful damage, extreme temperatures, acids, UV degradation, improper care, etc.
If it breaks due to our fault, yes. If it breaks due to normal wear and tear or damage from external consequences, we will not be able to cover the warranty. Therefore, it is essential to take into account the recommendations for use.
No. The guarantee means that we will exchange the product for a new one or repair the damage.
